Position Overview

Ultimate Staffing is actively seeking a dedicated Collections Representative to join a client's team in San Antiono, Texas. This role is essential in managing a designated portfolio of accounts to recover outstanding balances. The position requires a combination of excellent communication, problem-solving, and negotiation skills to ensure effective debt recovery.

Responsibilities

• Proactively manage a portfolio of accounts, organizing, prioritizing, and strategically handling outreach to maximize recovery.
• Engage in customer-centric communication by contacting debtors via phone or other communication channels to discuss their accounts, negotiate payment solutions, and resolve outstanding debts professionally and empathetically.
• Negotiate payment plans, settlements, or alternative solutions, finding creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.
• Maintain accurate and detailed records in the company database, logging all communication, updating account statuses, and documenting all actions taken to ensure a clear audit trail and team organization.
• Follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and HIPAA, to ensure legal and ethical collection activities.

Qualifications

• Experience:
  • Minimum of 1 year of recent experience in a call center environment.
  • Previous experience in collections, credit, or a related field is highly preferred.
  • Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys, etc.) preferred.
  • Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred.
• Technical Skills:
  • Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to navigate multiple software applications simultaneously.
• Soft Skills:
  • Excellent communication skills, both verbal and written.
  • Strong negotiation and problem-solving abilities.
  • Ability to remain calm and professional under pressure.
  • High level of attention to detail and accuracy.
  • Quick learner.
• Languages:
  • Bilingual or multi-lingual skills are highly desirable.

Required Work Hours

• Day: Monday - Friday, 8 AM - 5 PM with 1 Saturday a month which is 8 AM - 12 PM shift
• Day: Monday - Friday, 9 AM - 6 PM with 1 Saturday a month which is 8 AM - 12 PM shift
  • If a candidate is open to working both 9 AM - 6 PM and 8 AM - 5 PM, please specify.
• Night shift: Monday - Thursday, 12 PM - 9 PM, Friday 8 AM - 5 PM (No Saturdays)
• Schedule is 8-5 for training, roughly 2 weeks.

Benefits

Enjoy competitive pay with bonuses, training, and opportunities for advancement in a supportive work environment.

Additional Details

• Pay: Non-bilingual: $19.50/HR - reduces to $17.50/HR when permanent due to monthly bonuses
• Bilingual: $20.50/HR - reduces to $18.50/HR when permanent due to monthly bonuses
• Background check, drug test, and education verification required upon offer acceptance.
• Tenure and call center experience are important; collections experience is preferred but not required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.